Frequently Asked Questions
Everything you need to know about shopping for your home at Riverbend Home.
How long will it take for my order to ship?
Most in-stock items ship within 1-3 business days. For larger furniture or specialty fixtures, lead times may vary; please refer to the specific product page for estimated delivery windows.
What is your return policy?
We offer a 30-day return window for most items in their original packaging and unused condition. Please note that some oversized items or custom orders may be subject to a restocking fee.
Do you offer professional installation services?
While Riverbend Home does not provide direct installation, we include detailed instruction manuals with all fixtures and hardware. We recommend hiring a licensed professional for plumbing and electrical installations.
How can I track my shipment?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our customer service team within 48 hours of receipt with photos of the packaging and product so we can arrange a replacement.
Do you offer trade discounts for designers or contractors?
Yes, we have a dedicated trade program for industry professionals. Approved members enjoy exclusive pricing, dedicated account management, and tiered volume discounts.